MamontCall Features

A detailed breakdown of each tool. This is how we ensure your agents connect, numbers aren’t blocked, and managers monitor every call.
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Mamont Supervisor: Three Control Modes

The manager connects to any call in real-time. Free for all accounts. Competitors charge $50–200/month.

Spy (Silent Monitoring)

What it does:

You listen to the call. The agent doesn’t know. The client doesn’t know. Complete silence.

When to use:

  • Evaluating call quality
  • Training new hires — listen to how they work
  • Troubleshooting: why isn’t the agent closing?
  • Compliance — check if the script is followed

Who has access:

Team Lead, Manager, Owner

Whisper (Coach)

What it does:

You speak to the agent — they hear you. The client DOES NOT hear you.

When to use:

  • New hire struggles with objections → you prompt a phrase
  • Big deal — you help close it
  • Agent forgot a key argument → you remind them
  • Compliance: you warn if the agent goes off-script

Real results:

New hires close 20–40% more when a team lead is whispering.

Takeover

What it does:

You jump into the call. All three parties hear each other.

When to use:

  • A ‘big fish’ — a closer takes over the deal from a regular agent
  • Client asks for a manager — you connect instantly
  • Escalation: something goes wrong — you take control
  • Large deposit — you close it yourself

Auto-Dialer: 5 Modes for Any Task

Upload your database → the system dials → connects the agent only with live people. Basic set — free.

Step 1 — Numbers look local

How it works: One call per available agent. Agent becomes free → system dials the next number.

Pros: Safe, no lost calls. Agent is always ready to talk.

For whom: Small teams (5–20 agents), expensive leads, strict compliance.

Mode 2: Power Dialer

How it works: 2–3 calls simultaneously per agent. The first one to answer gets connected.

Pros: Higher speed, less agent idle time.

For whom: Medium teams (20–100 agents), mass campaigns.

Mode 3: Pre-Screened (Press-1)

How it works: The client hears a voice message: “Press 1 if interested.” If they press, we connect them to an agent. If not, we skip.

Pros: Agents only speak with interested people. Higher conversion, less junk.

For whom: Filtering cold databases, preliminary qualification.

Mode 4: Voice Menu (IVR)

How it works: Automatic navigation for inbound and outbound calls. “Press 1 for sales, 2 for support.”

For whom: Mixed teams (inbound + outbound), call routing.

Mode 5: Broadcast

How it works: Mass sending of voice messages to a database. No agent involvement.

For whom: Notifications, reminders, mass announcements.

Why Numbers Last 3+ Months, Not 2 Days

Smart rotation + exclusive blocks = numbers don’t burn out.
Problem: If you call from one number all day, the carrier or client’s app marks it as spam. The number ‘dies’.

How we solve it:

Round-robin rotation:

Calls are distributed among numbers alternately. No single number is overloaded.

Smart rotation:

We give ‘healthy’ numbers more calls, and ‘overheated’ ones a pause. The system monitors automatically.

Time-based rotation:

One pool of numbers in the morning, another in the afternoon, a third in the evening.

Country-based rotation:

A separate set of local numbers for each country.

Protection limits:

Maximum calls per hour and day from one number. Pause between calls. The system won’t let a number ‘die’.

Exclusive blocks (in Elite package):

Your numbers are yours alone. Not shared with other clients, not thrown into the general pool with spammers.

Encryption — In Detail

Full Encryption: What Exactly is Protected

Communication channel is encrypted

all service information (who calls whom, when, from where) is transmitted via a secure channel. Interception is impossible.

Conversations are encrypted

the voice itself is transmitted in an encrypted form. It’s impossible to eavesdrop on a call, even if traffic is intercepted.

Softphone is protected

our Windows softphone works only through secure channels. Free.

Compatibility

works with any calling application. Desk phones, mobile apps, browser solutions — everything connects.

MamontControl: All Management in One Window

What the owner sees:

  • Calls made today
  • Active campaigns
  • Number of calls and minutes
  • Best agents, countries, numbers
  • Alerts if something goes wrong

What the team lead sees:

  • Who is calling, who is free, who is on break — in real-time
  • Shift metrics
  • Agent alerts (underperformance, low closing rate)

Agent management:

Creation, roles and permissions, assignment to campaigns, statistics for each.

Campaign management:

Creation, auto-dialer mode selection, agent and number assignment, schedule, script.

Lead management:

Database import, segmentation, statuses, call results, tasks and callbacks.

What We Can Do — And Others Can't

Feature Typical Provider MamontCall
Auto-dialer modes 1–2 5 + advanced
Supervisor (all 3 modes) Paid, $50–200/month Free
Answering machine detection Not always By default
Smart number rotation Rarely Automatically
Exclusive number blocks No Yes (Elite)
Encryption by default Often extra charge Free
Softphone Paid or not included Free
Campaign management Basic Full with roles
Support Email, tickets Telegram 24/7

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