Frequently Asked Questions
- Write to Telegram @MamontCallSupport
Most Popular Questions
How quickly can I get connected?
2–72 hours. Not weeks, like with others. Message us on Telegram — get test minutes — check dialing on your database — connect.
Can I do a test run?
Yes. 100 minutes free. Message us on Telegram @MamontCallSupport — we’ll provide test routes. Check dialing on your database — you’ll see the results with your own eyes.
Do I need equipment?
No. Our softphone works directly in your browser or as a desktop application. You can also connect any calling app or desk phone. All free of charge.
How much does it cost?
Minutes — billed by actual usage, from $0.009/min. Feature packages — from $79/month. For an exact calculation based on your destinations and volume — message @MamontCallSupport.
How to pay?
Cryptocurrency (BTC, USDT) — fast and hassle-free. Bank transfer — upon request for large clients.
What volumes are needed for connection?
From 10,000 minutes per month. If less — it’s not our story, but we can recommend partners for smaller volumes.
Are there volume discounts?
Yes. 5–10K min = 10% discount. 10–50K = 20%. 50K+ = 30%. Discounts are applied automatically.
Do numbers really last for months?
Yes. We have exclusive blocks — numbers are not pooled with spammers. Plus smart rotation: the system automatically distributes the load. The result — 3+ months of number life instead of 2 days.
What is the actual call pickup rate?
40%+ is our standard. Not 100%, because 100% doesn’t exist. But 40%+ compared to the typical 10–25% of competitors is a reality confirmed by clients.
Do you sell numbers for outbound calls?
No. For outbound calls, we use smart number substitution and rotation pools. Each call goes out with the correct local number automatically. Inbound numbers (local, toll-free) are available for purchase.
What if a route goes down?
95%+ uptime + automatic failover to a backup in seconds. If a channel goes down — the system instantly switches to another. You won’t even notice.
Is whisper coaching (supervisor) free?
Yes. The full suite — Spy, Whisper, Barge-in — is free for all accounts. Plus a dedicated spot for a closer manager — also no extra charge. Competitors charge $50–200/month for this.
Is the auto-dialer paid?
Basic — free. All 5 modes: sequential, power, predictive, voice menu, bulk messaging. Plus answering machine detection. Advanced auto-dialer with a dedicated server — from $150/month.
Is encryption free?
Yes. Full encryption — both the communication channel and conversations — by default for everyone. A secure softphone — also free.
Can I use my own calling app?
Yes. MamontCall works with any calling app — desk phones, mobile and desktop programs. No extra charges.
Is there an API?
Yes. REST API for integrations with your systems.
Do you work with "gray" traffic?
No. Only legitimate businesses. We have a strict Anti-Scam policy and client verification. Scam, carding, phishing, gray schemes — permanent ban.
Do you support compliance for Ukraine / Georgia / Moldova / Kazakhstan?
Yes. We fully understand all nuances of CIS regulations. We operate by the rules so you don’t have problems.
Is data protected?
Yes. Full encryption by default. No one — neither the provider nor third parties — can eavesdrop or intercept data.
Do you guarantee 100% call pickup?
No. 100% doesn’t exist — and anyone who promises it is lying. We provide 40%+ — and that’s reality, not marketing.
What if I want custom routes?
Message us on Telegram @MamontCallSupport. We will select personalized number pools and custom routes with a guaranteed 99.9% uptime.
Do you work with investments, crypto, forex?
Yes. This is our primary audience. Legitimate high-risk businesses — we protect and support them while adhering to the law.
What if I have a small team — 5 people?
If your volume is from 10,000 min/month — welcome, the “Hunter” package is designed for teams of 5+ operators. If your volume is less — we can recommend partners.