Terms of Use

Effective Date: February 2, 2026

Last Updated: February 9, 2026

1. General Provisions

• These Terms of Use govern access to and use of MamontCall services (hereinafter — Service).

• By registering and using the Service, the user agrees to these Terms in full.

• MamontCall provides professional telephony services for call centers, including call routing, autodialing, campaign management, and quality control.

2. Registration and Account

• Registration and creation of a user account are required to use the Service.

• The user must provide accurate and up-to-date information.

• The user is fully responsible for safeguarding account credentials and actions taken via the account.

• One account is intended for a single company or team.

• MamontCall reserves the right to refuse registration or block an account without explanation.

3. Services and Features

• Voice call routing to more than 75 countries.

• Campaign management platform MamontControl.

• Autodialer MamontHunt — basic functionality is provided for free.

• Call monitoring (Overseer) and softphone (MamontPhone) are provided for free.

• Communication encryption is enabled by default.

• Advanced modules are available via subscription.

4. Service Availability

• Target route uptime — 95% or higher.

• Target infrastructure uptime — 99.9% for Elite package with SLA.

• MamontCall does not guarantee 100% uninterrupted Service.

• Scheduled maintenance is performed with prior notice.

5. Payment and Billing

• Payment model: pay-as-you-go minutes and subscription for additional functionality.

• Current rates are listed on the /rates/ page or provided upon request.

• MamontCall may change prices, notifying clients at least 14 days in advance.

• Payment is possible in cryptocurrency (BTC, USDT) or by bank transfer on request.

• The Service operates on a prepaid model; calls are suspended at zero balance.

6. Refunds

• Unused funds in the balance are refundable upon client request.

• Refunds are not issued in case of Anti-Scam Policy violation.

• Refund processing time — up to 14 business days.

7. User Obligations

• Use the Service exclusively for lawful purposes.

• Comply with MamontCall Anti-Scam Policy.

• Do not use the Service for fraud, spam, or other illegal activities.

• Comply with the laws of your jurisdiction and the recipients’ jurisdictions.

8. Restrictions and Blocks

• Minimum connection volume — 10,000 minutes per month.

• Prohibited activities are described in /anti-scam/.

• MamontCall may suspend or block an account in case of Terms violation, Anti-Scam Policy breach, or upon law enforcement request.

9. Limitation of Liability

• MamontCall does not guarantee specific call success rates or KPIs.

• Liability is limited to the amount paid by the client in the last month.

• MamontCall is not responsible for call content or user actions.

10. Contacts

• Telegram: @MamontCallSupport

• Email: [email protected]